You want to be sure to receive a proper ROI from any employee you hire. For example, if you hire someone at $15 per hour (times 8 hours), you increase…
A lot of production can be “lost” to due to incorrect codes being used i.e. D4910 vs. D1110. Sometimes the hygienist and front desk person do not know how to comfortably…
Your hygiene department can make or break your practice, yet most hygiene departments underproduce. Here is a list of the top five concerns I’ve heard and questions I’ve been asked…
Whenever calling or writing a patient, find out all you can about the person from a prior contact note. For instance, if the treatment chart has a notation saying the…
Insurance is the patient’s responsibility. It is their insurance after all however, quickly and accurately verifying insurance is an opportunity to provide patients with excellent customer service. Staying on top of insurance…
A few questions you will want to include: 1. What expanded duties did you do at Dr. X’s office? 2. What brands and kinds of cements and bonding materials are…
Buying charts? Then a chart audit is a must. What’s most important is how many patients have visited the practice at least twice in the last 12 months. Then you…
Outside of working hours your voice message should contain: a. Your dental practice hoursb. Instructions for your patients in case of an emergency, i.e., call your cell phone, call 911,…
There are three or front office positions or functions. Call them what you want, but they break down as follows: a) Receptionist, b) Scheduling coordinator, c) Accounts Manager d)…