Formula 1.  # of periodic exams past six months 2.  # of active patients past two years #1 divided by #2 as a percentage Benchmark 70-80% The key to keeping…

Practice owners often worry they will lose patients when dismissing certain staff. You may lose a few patients but concerns over patients leaving is almost always a red herring. If…

1. Typically practice owners do not have or do not follow an effective hiring protocol as they are often in a hurry. Many successful practice owners follow the maxim “Hire…

There are a lot of variables, but I think you’ll find these numbers close to average plus or minus a few percentage points (based on collections): Staff: 25%Rent/upkeep, cleaning, etc:…

The primary reason practices underperform is staff non-compliance, which is a sign of poor leadership. Effective leadership is, in part, achieved by: 1. Having agreement among all your team members.…

What most practice owners are missing is not how to book an appointment but how to be effective leaders. The best systems in the world are useless if the staff…

The best systems in the world are useless if the staff members do not comply. An effective leader and executive knows how to get staff to willingly follow through and…

Many people find change hard, and dental employees are no exception. Staff can complain about proposed changes. However, if you can get employees to be specific about their disagreement and…

There are four front office/front desk positions/functions. Call them what you want but they basically break down as follows:   a) Receptionist  b) Scheduling Secretary  c) Accounts Manager  d) Treatment Coordinator…

For a team to operate at a high level of efficiency there must be a high level of trust between the practice owner and staff.  Part of accomplishing trust is…