You want to keep relations with staff friendly but professional, kind of like the idea that “high fences make good neighbors.” Consider using Facebook’s privacy settings as your “fences” to…

During normal business hours it is vital all calls be answered within three rings and that any hold times be minimal. If this not happening, typically the reason is not…

There are many variables in terms of pediatric dental practice scheduling for both new patients and recare. From what the assistants can do, to how long to meet, greet, and…

Other than P & L numbers, key stats to monitor are: Number of days worked Production per day Production Collection NPs Collection percentage Open hours in hygiene Hygiene hours worked Number…

Scripts are OK as general outlines for predictable situations (new patient phone calls, etc.). But front desk people need to think on their feet and actually hear what patients are…

a. Don’t allow anyone to use petty cash as an ATM, including the practice owner. b. Have some kind of written log/slip system to record cash in and out. c.…

In a general practice, a hygienist can see 8-10 patients per day with operative also seeing 8-10 patients plus consultations, impressions, etc. Variables can include the type of dentistry being…

1. Have a 30-minute window where you can excuse yourself so you’re not stressed and your patient is not overly inconvenienced. 2. Develop a plan with your hygienist to be…

Most people find change hard. Dental employees are no exception. A common curve ball employees can sometimes throw at you when making changes is that they’re usually not able to be…