Your confirmation system should be tailored to each type of patient and have a personal touch.  Auto-Pilot: Do not put confirmation on auto-pilot. Services such as Lighthouse are useful when…

As your dental receptionist becomes familiar with patients she will know a little more about them and will be able to talk to them about their interests, etc. This is…

For example, questions regarding dental insurance, accounts, collections would go to the Accounts Manager if you have one. When a patient calls the office and is in pain, the receptionist…

A dental receptionist (or any staff member for that matter) should never try to wing it when it comes to answering patient’s dental questions. Your receptionist should only answer those…

UNSCHEDULED TREATMENT The first step. If the patient cannot schedule, for example, because the patient needs to review finances with their spouse, whoever did the consult needs to get the…

There are four dental front office/front desk positions/functions. Call them what you want but they basically break down as follows: Receptionist Scheduling Secretary Accounts Manager Treatment Coordinator In a very…

Recently I was using a dental client’s computer and noticed that it was running really slow. On a hunch, I installed anti-spyware software. Spyware, for those of you who don’t…