Dental Practice Management Blog

Contributing Writer

Kevin Tighe

November 3, 2014

Dental Consultant Advice: Job descriptions

Dental office hiring and dismissals

Dental Receptionist The responsibility of the Receptionist is to professionally greet all patients whether on the phone or in person, ensure all forms are properly filled out and direct patients to…

Kevin Tighe

September 23, 2014

Dental Consultant Advice: Patient Financial Policy

Dental office financial arrangements

Establishing a clear and firm financial policy for your dental office helps to see that your practice is paid without the type of misunderstandings that can cost you new patients…

Kevin Tighe

August 25, 2014

Dental Consultant Advice: Patient Information

Dental practice management articles

Dental patient information, both written in the chart and verbal, is absolutely confidential. Practice and dentist’s business affairs are also to be treated with the utmost confidentiality. The above…

Kevin Tighe

August 20, 2014

Dental Consultant Advice: NLRB, Cell Phones & Texting

Dental practice management articles

Based on a 2015 National Labor Relations Board (NLRB) ruling, office manuals or handbooks can’t have overly broad prohibitions on employee use of cell phones. Besides which, if you feel you can’t…

Kevin Tighe

August 4, 2014

Dental Consultant Advice: Acceptable Staff Conduct

Dental practice management articles

While it is important to understand what is unacceptable conduct for your dental staff, it is equally important to understand what is “acceptable conduct” in a dental practice so you…

Kevin Tighe

July 28, 2014

Dental Consultant Advice: Staff Unacceptable Conduct

Dental practice management articles

Groups of people who work together for any purpose require guidelines. The same is true for the management of your dental practice. The purpose of these guidelines is to improve…

Kevin Tighe

July 20, 2014

Dental Consultant Advice: Running Staff Meeting

Dental practice management articles

AVOIDING INEFFECTIVE MEETINGS A very poor way to run an office is for you and your staff to have meetings infrequently and only when there has been a problem. Staff meetings…

Kevin Tighe

July 14, 2014

Dental Practice Consulting: Why Policy?

Dental practice management articles

Can you imagine baseball without any rules? Or, driving in rush hour traffic with no laws or guidelines governing what to do when the lights turn green or red? The…

Kevin Tighe

July 11, 2014

Dental Consultant Advice: Patient Questions

Dental office front desk functions

A dental receptionist (or any staff member for that matter) should never try to wing it when it comes to answering patient’s dental questions. Your receptionist should only answer those…

Kevin Tighe

July 7, 2014

Dental Consultant Advice: Patient Retention

Dental office front desk functions

UNSCHEDULED TREATMENT The first step. If the patient cannot schedule, for example, because the patient needs to review finances with their spouse, whoever did the consult needs to get the…

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