Dental Consultant Advice: Working With Your Spouse
A few thoughts about having a spouse work in a dental practice: a. It can be the worse of times for obvious reasons. b. It can be the best of…
Dental Consultant Tip: When Buying Charts
Buying charts? Then a chart audit is a must. What’s most important is how many patients have visited the practice at least twice in the last 12 months. Then you…
Dental Consultant Tips: Stat Management
Statistics measure habits, good or bad. They’re like gauges on your car’s dashboard. They can tell you and your staff in an unbiased way what’s going on in a specific…
Dental Consultants Tip: Types of Patients Who No show
An engaged dental team can start to predict which patients will cancel or not show up for their dental appointments. . Your scheduling coordinator should be able to identify these patients…
Dental Office Voice Mail Message Advice
Outside of working hours your voice message should contain: a. Your dental practice hoursb. Instructions for your patients in case of an emergency, i.e., call your cell phone, call 911,…
Dental Consultant Advice: Front Desk Functions
There are three or front office positions or functions. Call them what you want, but they break down as follows: a) Receptionist, b) Scheduling coordinator, c) Accounts Manager d)…
Dental Consultant Tip: Cross Training Staff
Should you cross train your staff? Cross training has its place when there is a temporary need. But under normal circumstances each employee should have specific responsibilities, otherwise you lose…
Why a General Policy Manual?
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Dental Consultants Top Tips To Reduce No Shows
Keeping no shows and cancels at 10% or less comes down to having having a scheduler who takes 100% responsibility for ensuring your schedule is full which includes not being…
Dental Consultant Advice: Dress Code Policy
UNIFORMS AND DRESS CODE The practice will purchase your uniforms for you. You will be responsible for maintaining your uniform. When you leave employment of the practice, all uniforms must…