Many people find change hard, and dental employees are no exception. Staff can complain about proposed changes. However, if you can get employees to be specific about their disagreement and…

There are four front office/front desk positions/functions. Call them what you want but they basically break down as follows:   a) Receptionist  b) Scheduling Secretary  c) Accounts Manager  d) Treatment Coordinator…

For a team to operate at a high level of efficiency there must be a high level of trust between the practice owner and staff.  Part of accomplishing trust is…

You want to be sure to receive a proper ROI from any employee you hire. For example, if you hire someone at $15 per hour (times 8 hours), you increase…

A lot of production can be “lost” to due to incorrect codes being used i.e. D4910 vs. D1110. Sometimes the hygienist and front desk person do not know how to comfortably…

Your hygiene department can make or break your practice, yet most hygiene departments underproduce. Here is a list of the top five concerns I’ve heard and questions I’ve been asked…

Whenever calling or writing a patient, find out all you can about the person from a prior contact note. For instance, if the treatment chart has a notation saying the…

Insurance is the patient’s responsibility. It is their insurance after all however, quickly and accurately verifying insurance is an opportunity to provide patients with excellent customer service.  Staying on top of insurance…

A few questions you will want to include: 1. What expanded duties did you do at Dr. X’s office? 2. What brands and kinds of cements and bonding materials are…