Dental Consultant Tip: Staff Resistance To Change
Most people find change hard. Dental employees are no exception. A common curve ball employees can sometimes throw at you when making changes is that they’re usually not able to be…
Dental Consultant Tip: The Dr. Nice Syndrome
Many dental practices can appear very busy, but over the years, when I have drilled down into my client’s numbers (pardon the pun), I have found many were underproducing by…
Dental Practice Consulting: Be Smart With Staff
1. Time is money It is the small things that add up to consuming vast amounts of time, and as we all know: Time is money. Too often, staff members…
Dental Practice Consulting: Re-Care Formula
Formula 1. # of periodic exams past six months 2. # of active patients past two years #1 divided by #2 as a percentage Benchmark 70-80% The key to keeping…
Dental Consultant Tip: Staff Dismissal Worries
Practice owners often worry they will lose patients when dismissing certain staff. You may lose a few patients but concerns over patients leaving is almost always a red herring. If…
Dental Consultant Staff Hiring Protocol
1. Typically practice owners do not have or do not follow an effective hiring protocol as they are often in a hurry. Many successful practice owners follow the maxim “Hire…
Dental Practice Consulting: Lowering Overhead
There are a lot of variables, but I think you’ll find these numbers close to average plus or minus a few percentage points (based on collections): Staff: 25%Rent/upkeep, cleaning, etc:…
Dental Practice Consulting: Why Offices Underperform
The primary reason practices underperform is staff non-compliance, which is a sign of poor leadership. Effective leadership is, in part, achieved by: 1. Having agreement among all your team members.…
Dental Consultant Leadership Tips
What most practice owners are missing is not how to book an appointment but how to be effective leaders. The best systems in the world are useless if the staff…
Dental Consultant Tips: Systems and Staff
The best systems in the world are useless if the staff members do not comply. An effective leader and executive knows how to get staff to willingly follow through and…