Your confirmation system should be tailored to each type of patient and have a personal touch. Auto-Pilot: Do not put confirmation on auto-pilot. Services such as Lighthouse are useful when…
Interview questions: 1. What expanded duties did you do at Dr. ______’s office? 2. What brands/kinds of cements/bonding materials are you familiar with? 3. Per OSHA regulations how do you…
Some people interview well but are disasters as employees. Here are five secrets to interviewing a prospective dental office employees: 1. Engage in social conversation to make the job applicant…
1. Acceptable total A/R: One month of collections or less (12%) 2. A/R & pending claims. 20% over 30 days acceptable and dwindling. >50% of AR in 0-30 days <30% of…
Tip 1: Verify you have an accurate active patient count. Often the count is greatly inflated. This is less of an issue then in the past due to practice management…
You want to keep relations with staff friendly but professional, kind of like the idea that “high fences make good neighbors.” Consider using Facebook’s privacy settings as your “fences” to…
1) “Geo targeted” specific locations like a mall. 2) Have your business Facebook page “like” the Facebook pages of local companies. Interact socially on those pages even if it’s just…
During normal business hours it is vital all calls be answered within three rings and that any hold times be minimal. If this not happening, typically the reason is not…