Dental Office Manager: Do You Need One
Until a dental practice has at least a half dozen staff or more there is no real need for designating any employee as the office manager as what a real OM…
Dental Consultant Advice: “Use It or Lose It” Postcards
Use it or lose it marketing campaigns remind patients they have unused dental benefits that expire at the end of the year. Like clockwork, many successful practices do yearly “Use it…
Dental Consultant Tips: Assistant Hiring Questions
1. What expanded duties did you do at Dr. ______’s office? 2. What brands/kinds of cements/bonding materials are you familiar with? 3. Per OSHA regulations how do you sterilize instruments?…
Dental Consultant Tips: Hiring Questions
1. Engage in social conversation to make them feel at ease and to observe their ability to engage in social conversation. Are they too “serious” or too nervous to do…
Dental Consultant Advice: Correcting Staff
“Every mistake is an opportunity to learn.” Let your employee know you appreciate them without any “but” or ‘however”. Otherwise why do they still have a job? Let your employee…
Dental Consultant Asks: What Are Staff Up To?
I often talk to clients about the importance of role-playing with your dental staff but that may not be enough. Just because you showed someone how to do it once,…
Dental Consultant Tip: Patient’s View of Your Office
As a consultant one of the first things I do is take on the role of being the patient. So I leave without paying. Just kidding. No, what I mean is…
Dental Consultant Tips Case Presentation
The other way to get your percentage of staff pay into an acceptable range is to increase collections by increasing the percent of cases that are accepted. If your case…
Dental Consultant Asks: What Are Your Collections?
Is this a question you ask your Accounts Manager regularly? Dentists who are frantic about their profitability always seem to be bugging their staff about the collections. What’s worse, they…
Dental Consultant Tip: Dentistry’s Dirtiest Word
Disclaimer: The word I am about to define is not for the faint of heart. Macho men have been known to turn into quivering bowls of Jello when even uttering…