Dental Consultant Advice: Patient Information
Dental patient information, both written in the chart and verbal, is absolutely confidential. Practice and dentist’s business affairs are also to be treated with the utmost confidentiality. The above…
Dental Consultant Advice: NLRB, Cell Phones & Texting
Based on a 2015 National Labor Relations Board (NLRB) ruling, office manuals or handbooks can’t have overly broad prohibitions on employee use of cell phones. Besides which, if you feel you can’t…
Dental Consultant Advice: Acceptable Staff Conduct
While it is important to understand what is unacceptable conduct for your dental staff, it is equally important to understand what is “acceptable conduct” in a dental practice so you…
Dental Consultant Advice: Staff Unacceptable Conduct
Groups of people who work together for any purpose require guidelines. The same is true for the management of your dental practice. The purpose of these guidelines is to improve…
Dental Consultant Advice: Running Staff Meeting
AVOIDING INEFFECTIVE MEETINGS A very poor way to run an office is for you and your staff to have meetings infrequently and only when there has been a problem. Staff meetings…
Dental Practice Consulting: Why Policy?
Can you imagine baseball without any rules? Or, driving in rush hour traffic with no laws or guidelines governing what to do when the lights turn green or red? The…
Dental Consultant Advice: Patient Questions
A dental receptionist (or any staff member for that matter) should never try to wing it when it comes to answering patient’s dental questions. Your receptionist should only answer those…
Dental Consultant Advice: Patient Retention
UNSCHEDULED TREATMENT The first step. If the patient cannot schedule, for example, because the patient needs to review finances with their spouse, whoever did the consult needs to get the…
Dental Consultant Advice: No Show Fee?
No one likes no shows or cancellations but they happen bit your scheduler nneds to know how to properly call a patient who has missed an appointment. Done properly you…
Dental Consultant Advice: D4910
The industry standard for periodontal procedures is between 30-35% of hygiene production. Periodontal maintenance (D4910), of course, follows SRPs. It is not preventive. It is after-care. However sometimes patients are billed…