For all the wonderful technology at dentists’ disposal, a vital step in keeping no-shows and cancellations low is to educate patients while they are in the practice about the negative…
Your patients need to understand, for real, what can happen if they do not follow through with your recommended treatment. If you accomplish that, then you have done your job educating…
1. By survey, the overwhelming number of new patients expect a cleaning as part of their first new patient appointment. 2. Unless the new patient is an emergency, has a…
An organized agenda and a leader to keep the meeting on track will lead to successful staff meetings. A poor way to run your dental office is to hold infrequent…
Cambridge Dental Consultants makes the following general recommendations for staff benefits. Always check your state’s specific rules and regulations: Medical Defined contribution route or individual plans are a good way…
The handling of new patient phone calls by your receptionist should be done honestly while effectively guiding the conversation. The handling of new patient phone calls by your receptionist should…
Show patients a worn restoration or a crown with exposed margins or pockets with active disease. Summary of feedback from several dentists who have found the routine use of I/O…
What is or is not appropriate for a practice can depend on demographics, or simply the image the practice owner wishes to convey. If needed tattoos can be covered and…
1. Patients’ needs are our top priority. You must leave your personal issues and opinions outside of the office. Patients visit our office to improve their health and eliminate pain.…
Staff non compliance and double work are production killers. Only surround yourself with “A”and “B” type staff and ensure there is accountability. Examples of double work: Lab case not in…